Executives had no real-time visibility. Reports were static Excel files delivered weekly. Support tickets for data requests were high.
Architecture Overview
📊 Source Data→⚙️ ETL Python→💾 SQL Server→📈 Power BI→🎯 Executives
2.3M+ rows → Data transformation → 8 dashboards → Sub-10 second SLAs → 30% fewer tickets
The Solution
Built 8 executive Power BI dashboards with defined SLAs. Implemented row-level security for data governance. Trained 12 team members on SQL and Power BI.
Results
Query response time: Under 10 seconds SLA
Support tickets: 30% reduction
Team promotions: 2 to senior roles
Dashboard refresh: Automated from 2 hours manual to 15 minutes
Key Takeaway
Clear SLAs prevented scope creep. Executive buy-in was critical for adoption. Training enabled two internal promotions.